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they always do good job and accommodate my time to fix the problem. They are honest people, do not offer unnecessary work in your cars. | |
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Maryellin P.
Dec 2nd, 2017 | |
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As usual, customer service was excellent, my car was ready earlier than anticipated. Thanks again for taking care of my car. | |
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Maurizio B.
Dec 1st, 2017 | |
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What a great team! Besides listening, they also took time to explain and answer every question. | |
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Jeffrey L.
Nov 19th, 2017 | |
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Excellent service. Very friendly and professional. | |
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As always, Kirkwood Auto provided fine service on my vehicle. I drive away with confidence that my vehicle will run smoothly. | |
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Vincent C.
Nov 18th, 2017 | |
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Simply the best in auto service! Leo Vadala | |
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Kirkwood Auto is staffed by people I trust that fix my car right the first time. I have never found a reason not to keep using them. | |
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I have been taking my cars to Kirkwood Auto for years. I have ALWAYS received excellent service that I know is done well. I have never had an issue with their work they do. They are friendly and helpful, and their customer service is fantastic! The technician always calls and explains all that may need to get done, and provides all the options, recommendations, and costs prior to the work. I can take advantage of the courier service to take me home if needed. I will always recommended Kirkwood Auto!! | |
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Chandresh S.
Nov 6th, 2017 | |
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Larry/kathleen M J.
Nov 1st, 2017 | |
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Service was prompt and professionally done. All questions were answered.
Ted B. | |
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The staff and service at Kirkwood Auto is always outstanding. I have been a customer for 36 years and have always been treated like a valued customer. I have recommended Kirkwood Auto to all my family and friends for years. A great place for all your car’s needs. | |
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The service was great and it was done in a very quick time!! | |
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Very thorough diagnostic evaluation of a "sound" in my wife's car. It turned out to be a loose heat shield and was quickly resolved.
Always a pleasant experience dealing with Chris and the staff at Kirkwood Auto!! | |
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Jennifer B.
Jun 6th, 2017 | |
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As always for the past 8 years and counting always the best service and you can count on them to never try to get you to do more than what is needed, always suggestions on what is needed for safety. | |
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I've been coming to Kirkwood Auto for many, many years and I've always been happy with their service!! | |
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Mike/sara W.
Jun 5th, 2017 | |
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I got my Cadillac serviced at Kirkwood Auto and had a great experience. I took the shuttle service and the shuttle was able to pick me up. I would use them again and they explain clearly what is going on and what the issue is. At this time I will use them again for all of the vehicles I have. Keep up the great work. | |
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Stopped in because turn signal light was out. Kyle said they could do the repair fight then. They encountered s problem and Kyle throughly explained the issue. They completed the repair. Very pleased with services done. | |
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No one better than Kirkwood Auto | |
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Great auto service
I like the interest all employees take in providing the best care of all our vehicles to assure they all keep running with little or no problems.
I am also confident in the quality of all work performed at a reasonable price. I would and continue to recommend Kirkwood auto service to any one who asks me were a good place to take there auto for reliable service. Debbie Defoe is also a knowledgeable customer service rep.
Thanks Debbie The rating is sopposed to be five stars. | |
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Professionalism At Its Best
Kirkwood Auto is my #1 choice for automotive service. They treat you with a friendly personality and explain every detailed problem with your vehicle. I have always left with a feeling of security that my car has been given the best of service. Thank you | |
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I loved it!
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I loved it!
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Always great service
This time they didn't have the tires in stock, but two hours later they did. Finished my day after dropping my truck off and drove home on much needed new rubber. I have used KAC numerous times and will continue to do so. | |
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Lawrence O.
Oct 20th, 2015 | |
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Jennifer B.
Oct 20th, 2015 | |
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The only plact to service your car
I chose 5 stars because I can always count on an accurate diagnostic on my vehicle. Actually fleet of about 6-7 vehicles at any given time. I know when I leave there I have gotten service that I can trust. The people that work there are always courteous and understanding to all my needs, always willing to fit me in wherever possible. You can't go wrong with this company | |
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Mallory W.
Oct 20th, 2015 | |
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I loved it!
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I loved it!
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Michael S.
Sep 25th, 2015 | |
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Dr. Albert G.
Aug 20th, 2015 | |
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Michael P.
Jul 18th, 2015 | |
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Service is good but they gouge you on parts pricing mark ups
I was charged $330 for a fuel pump that should have been no more than $150-175. We paid the same exorbitant pricing when we got the starter on my wife's car replaced at Kirkwood in 2014 with a RE-built starter, priced well over $300. That China-made part crapped out in just under a year. That is hard to take when you consider that the factory original starter lasted 10 years & 105 thousand miles. | |
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Michael O.
Jul 13th, 2015 | |
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I love it!
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John/carol G.
Dec 29th, 2014 | |
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Please Fix My Tire
I purchased 4 Bridgestone tires for my Infiniti about a year ago. recently I noticed I had a nail in one of my tires. On Monday morning I took my car to Kirkwood Auto at 7 am and was told they would call me after looking at it. At 11:30 am I called to see if they had any information and they still had not looked at it. They called me at 3:30 and told me the tire could not be fixed and offered to sell me another brand of tire because they did not have a Bridgestone in stock. Before they could tell me how much that would cost, I told them my tire should be covered and I wanted another Bridgestone. After having to check on that, I was told it was covered but the cost would be pro rated. Big difference between a new tire and a pro rated price.
I had to bring my car back to the shop the next day an finally get my tire fixed. It only took 2 days.
I previously bought tires from NTW and had the same tire problem, it took them 2 hours to get the problem fixed. | |
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Very courteous!
They were willing to help and finished the job as promised. We will go back to them and refer to friends also. | |
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Colleen W.
Sep 26th, 2014 | |
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Wonderful customer service!
Great customer service and extremely professional! I am impressed by the detail given in the diagnostic of my car and feeling like they truly care. | |
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Always Excellent Service & Results.
I've been coming to Kirkwood Auto for the past 25 years and have always had excellent results. There is virtually no staff turnover among the 5-6 technicians that service customers. They always thoroughly discuss all work to be done ahead of time to get pre-approval and then explain the results. If they encounter anything unexpected during the servicing they always contact you (or talk to you if you're waiting)to present options. Safety of the vehicle is their primary concern which I greatly value, especially being a DuPonter. I wouldn't consider going anywhere else! | |
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Dave/kathy W.
Jun 26th, 2013 | |
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Kirkwood Auto also does a fantastic job and always recommend them to my family and friends. | |
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Michele K.
Jun 24th, 2013 | |
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Gem!
I needed a battery replaced quickly and did not want to go to my dealer because they are so over priced and I simply needed to get this done so that I could get to work. I had a flyer from Kirkwood Auto in my car and decided to call them. I told them what I needed and they said that they were very booked for the day, but if I could get in quickly that they should be able to get me out within less than an hour. I got there and they were super friendly and helpful. The person who took my call (who was not the reception person), overheard me when I came in to say what I needed and said that I didn't have an appointment but that it was fine to get my car in. The waiting area was neat and clean with coffee and tea available at no charge. There was also free wi-fi which was easy to connect to. They had me out in less than an hour and I paid no more than what I would have paid anywhere else. Will DEFINITELY go back for other service needs! | |
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great visit, prompt, curteous, and efficient. | |
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Sharita P.
Jun 21st, 2013 | |
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Good experience
Although I completed information on line about the problems I was experiencing, I was never contacted. After waiting a week, I contacted the shop and scheduled the appointment over the phone. The only negative was the cost. I felt my charge was pricey for a diagnosis only. | |
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Mary Lou L.
Jun 21st, 2013 | |
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Saved me a great deal from dealer estimates.
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Fast service, thank you for your concern for our vehicle .
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Great job, and Deb is so nice too!
No time to write more but above says it all, Thank you! | |
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Transmission Problem
I'm not satisfied with the service done to repair the transmission problem with the Alero. Basically the service was performed but the problem still exists. I didn't expect to pay $377 and still have the problem. Unfortunately I'm unemployed and can't afford to pay that kind of money and not get any results. Now I have to go to a transmission specialist to get the problem fixed and have no idea what that's going to cost me. I'll now have to wait several months to have enough money to pay for the service and in doing so put the driver of the Alero at risk, mostly my 17 year old daughter. | |
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Work done on time for price agreed upon ahead of time, thank you for your professionalism.
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Maryanne T.
Jun 20th, 2013 | |
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Richard W.
Jun 20th, 2013 | |
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Kirkwood auto went on and beyond to fix my car. The problem symptoms were not available on the road test so my problem was not able to be fixed do to testing as a result of tradition diagnostic problem solving. So they advised me off best available options for the car. | |
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Caitlyn H.
Jun 20th, 2013 | |
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Glad I backed out.
I recently went in to get my alignment fixed after being told by a previous mechanic that it wasn't working properly. I was quoted a very expensive cost for the fix that supposedly required new parts and was then told they wouldn't be able to look into the FULL issue until I already dropped the first payment on the parts and labor of service. The second part of the service in a "Worst-case scenario" was going to be triple the original cost given to me. I backed out from this price that was way out of my budget and took my car to a well known mechanic that is also a family friend, John. John was able to fix my alignment by simply torquing some of the parts. No new parts necessary. I was also informed by John that any issue regarding what was going on at first could've been figured out by performing simple diagnostics right then and there.
After my visit to Kirkwood Auto I was not satisfied and very disappointed. I felt extremely taken advantage of, being that I am a young woman who went in by myself. The man trying to explain everything to me was only trying to scare me about the situation therefore quoting me an unnecessary amount of money. When my boyfriend came back in with me in order to get my keys back the same man ended up only addressing him about everything, not me, the owner of the car. I will personally never come back for the simple fact that I will not trust what someone tells me from there again. I saved myself over $2,000 by backing out from that situation. | |
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Anonymou S.
Sep 8th, 2011 | |
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Not only does Kirkwood Auto do a great job taking care of my car, their service advisors always take lots of time to explain to me what they've done, what they've found and what I need to look out for. I trust them and never feel like they are trying to 'sell' me more work. - Review by DemandForce.com | |
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PETER/JOANNA B.
Sep 3rd, 2011 | |
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Once again, superb service. I have been using Kirkwood Auto for 30+ years, and they never fail to disappoint me. - Review by DemandForce.com | |
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Scheduling routine maintenance is easy and the wait times are short. I appreciate being advised of other issues that may come up during the routine servicing. - Review by DemandForce.com | |
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ROCHELLE R.
Aug 31st, 2011 | |
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I had an emergency brake situation and came in Friday afternoon, just before Hurricane Irene. I had no appointment. I was well taken care of and waited while parts were ordered and the ABS situation was repaired. This was not a good time to have an emergency, but I knew I could count on you.
Thank you, so much. I drove out with confidence.
Rochelle - Review by DemandForce.com | |
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Anonymou S.
Aug 31st, 2011 | |
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Honest, reliable, friendly, professional, dead on time. I fully trust their judgement. If they say something needs to be fixed or changed on my car, I know it really needs to be fixed and it's not just some money-making scheme.
Often, they even tell me how much longer I can get by before something needs fixing (for example breaks). This way I got another whole year out of breaks that were "running low" last year.
I would never want to go anywhere else. My cars have a combined age of 33 years. I can just picture what would happen if I dropped them off at another garage that does not have Kirkwood Auto's work ethics. I would walk out with a $1000 list of so-called "repair recommendations". I mean it's a classic, right: Take a 19 year old car to the repair shop, and they will go to town....
Not at Kirkwood Auto.
Just had my car inspected. It "needs" absolutely nothing. So I paid for my oil change and walked away. That's what I call honesty. - Review by DemandForce.com | |
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With only power to half the building, my car was repaired in record time and we didn't have an appointment.
Thank you. - Review by DemandForce.com | |
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A very pleasant visit and transaction. Staff was most courteous, professional and kept me informed. Will do business with you again. - Review by DemandForce.com | |
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STEVE/VERONICA O.
Aug 29th, 2011 | |
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Very satisfied with the all aspects of my visit to your shop, from 1st phone call
to car pickup. I hope the tires themselves
deliver the same results.
Waiving the fee for a qt of oil you added prior to my phone call, where I declined the
oil (unaware it was already in)was also a
nice surprise. - Review by DemandForce.com | |
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Thanks again for the fast service Kirkwood Auto.
And for your commitment to honest and friendly service.
You have been able to repair my truck as where the dealer could not ! and wanted to charge me for repairs that that were not needed. So I thank you.
Terry McBride - Review by DemandForce.com | |
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BARBARA F.
Aug 28th, 2011 | |
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Thanks for fixing it quickly on such short notice - Review by DemandForce.com | |
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Anonymou S.
Aug 27th, 2011 | |
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As usual excellent service was received as well as communication between your people and us. Thankyou - Review by DemandForce.com | |
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Anonymou S.
Aug 27th, 2011 | |
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There are two services toyota insisted i needed, totalling $2,500.00 i checked with Kirkwood. Auto Center and they explained that i did not need any such service. Two mechanics checked my transmission....no problems. I trust them and intend on going back again. - Review by DemandForce.com | |
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This was a second visit for this problem. Cause traced to intermittent/defective level sensor in steering fluid chamber which was replaced. - Review by DemandForce.com | |
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Anonymou S.
Aug 25th, 2011 | |
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Kirkwood Auto makes auto repairs as painless as possible. We all know you need to maintain a car for it to run properly, and it doesn't come cheap. But Kirkwood Auto explains why certain repairs must be made, so at least you know what you are paying for. I appreciate that, and then I am not upset to spend the money needed to keep my car running efficiently. - Review by DemandForce.com | |
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Don gave us adtailed list of what needed to be done to repair our Chrysler 300. He explained to us everything very well. - Review by DemandForce.com | |
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MICHAEL M.
Aug 24th, 2011 | |
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Excellent,courteous service, done on time. No high pressure tactics. Helpful suggestions. Best automotive experience ever. - Review by DemandForce.com | |
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As I have come to expect, the service is consistently exceptional. The car is ready when promised, and any additional service recommended is explained thoroughly. - Review by DemandForce.com | |
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JERRY/BARBARA F.
Aug 22nd, 2011 | |
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Very Satisfactory oil change, etc., and work on brakes. - Review by DemandForce.com | |
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GERALDINE D.
Aug 20th, 2011 | |
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the service was good and was done in a timely
manor.I used a groupon for which I paid 20.00
for an oil change and tire rotation,but was very annoyed when I was charged extra for synthetic oil.It seems to me this offer was poorly advertised. - Review by DemandForce.com Feedback from Shop Owner:
The ad stated in bold letters and the print was the same size as the ad that synthetic oil would be extra. | |
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Every time I take my car to Kirkwood Auto Center they have done a good job on fixing my car. It is on time and they tell me if I need something else done. They also remind me of service that should be done depending on the mileage. I would recommend Kirkwood Auto Center to a friend or relative. - Review by DemandForce.com | |
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STEVEN/CAROL G.
Aug 19th, 2011 | |
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I brought my car in because it was stalling. Your tech diagnosed it as a problem with the distributor cap. The repairs were done quickly and correctly as always. - Review by DemandForce.com | |
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Every time I take my car into Kirkwood Auto I am pleased. They take the time to thoroughly diagnose any problems, talk candidly beforehand about pricing, they take the time to sit with me and discuss needed work, work beyond what was expected, or items that are due for scheduled maintenance. I always feel respected when I go to Kirkwood Auto.
I never feel like there are "oh, it'll be $2000 more" surprises, or "this will take three more hours" inconveniences.
I really trust Kirkwood Auto to service my car and I always walk out pleased, no matter what work was done or how much it was. It always feels like a square deal. - Review by DemandForce.com | |
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There's no question, the mechanics at Kirkwood Auto are excellent and courteous. But you'll pay for every service. Loyal customer for years? That's fine. But ask them to throw in an oil change on a $1200+ service, and you're out of luck. Their rates are high, and even a diagnostic (before they do a single thing to fix the car) is over $100, where other shops won't charge if you have the service done there. In short, use them if you can afford it. - Review by DemandForce.com | |
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great service above and beyond my expectations. - Review by DemandForce.com | |
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RICHARD W.
Aug 17th, 2011 | |
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I was pleased with the advice, help, and fixing of my problem. Especially appreciated the van service from my home since I am alone. - Review by DemandForce.com | |
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The staff at Kirkwood Auto always treat me friendly and professionally. I love the work area where i can sit and work for shorter appointments and dont have to take vacaton or worry about the ride to and from downtown Wilmington. It has made it so much easier for me. I am sure you have contributed to my car making it to 135,000 miles. - Review by DemandForce.com | |
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DOUGLAS B.
Aug 16th, 2011 | |
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I plan my car maintenance program through Kirkwood and they always provide the required service, and in a cheerful manner.
Please schedule an appointment and experiance the competance and courtesy. - Review by DemandForce.com | |
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VICTORIA S.
Aug 15th, 2011 | |
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Always a professional job! From your shuttle driver to your front desk reception..........I have never had a bad experience. keep up the great work! - Review by DemandForce.com | |
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The mechanic diagnosed a problem that Acura did not find after taking my car to the dealership twice. I am very happy with the service at Kirkwood Auto. Thanks guys! and girls! - Review by DemandForce.com | |
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CATHERINE K.
Aug 14th, 2011 | |
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I was able to get an appointment after work -430PM, which was great. I had a slow leek in one of my tires, which was patched. I was on my way in an hours.
I'm always pleased with your survice - Review by DemandForce.com | |
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Anonymou S.
Aug 14th, 2011 | |
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The check-in experience is quick and efficient,the waiting room is clean and well stocked with current magazines. I was in and out quickly. Staff is always very pleasant. - Review by DemandForce.com | |
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CHUCK/MARYBETH B.
Aug 13th, 2011 | |
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I have been taking my vehicles to Kirkwood Auto for over 15 years. The quality of the service has been consistently excellent. The customer service representatives always clearly explain the recommended services and also include the urgency of critical repairs. The detailed final receipt includes all services performed as well as services that are not critical but should be performed in the future. I always feel that I am a valued customer and that I receive a good value for the services performed. - Review by DemandForce.com | |
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RICHARD/SUZANNE N.
Aug 13th, 2011 | |
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Prompt & Courteous Attention & Explanation of what was & what was needful at this time. - Review by DemandForce.com | |
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They worked on my car even without an appointment. Chris was very professional and the work was done quickly and properly. - Review by DemandForce.com | |
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Anonymou S.
Aug 10th, 2011 | |
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They went above and beyond to make sure I received the best price for my tires. However, they must have lost one of the valve caps and replaced it with one that does not match and also did not tighten the lug nuts to the proper ft/lbs torque. The hub cap cover that covers the lug nuts also fell off while driving up the driveway, but we were able to recover it and put it back on. Minor issues, but would expect a place of this caliber to have those minor issues worked out. I will still go back to them and give them another shot. - Review by DemandForce.com | |
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GERALYN D.
Aug 10th, 2011 | |
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On behalf of my family and myself, I would like to thank you for your help with our Honda. We were the ones who broke down on the way to our cruise. We appreciate all that you did to help us get on our way and for handling the AAA tow to the transmission facility. - Review by DemandForce.com | |
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Anonymou S.
Aug 10th, 2011 | |
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Aside from great service and great people, KAC does not look for reasons to spend your money. Before my last service, I raised two potential problems. KAC checked them out and said that neither was a serious comcern. No extra charges and no unneceesary repairs. - Review by DemandForce.com | |
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Had wires hanging from under the car which forced us to return auto the next day. A little inconvenient. - Review by DemandForce.com Feedback from Shop Owner:
We are sorry that you had to return, but the wires that were hanging down we due to the vehicle being driven over something in he road. | |
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As a many years returning customer, I have never had any negative issues regarding my maintenance/repair experiences with my Jeep Liberty. - Review by DemandForce.com | |
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As usual my experience was great and the service provided was exemplary. That is why I always bring my vehicles to this facility and have for over 15 years now - Review by DemandForce.com | |
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JOHN/LISA H.
Aug 8th, 2011 | |
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Excellent response to problem, simple explanations, always curtious and friendly, quality repair - Review by DemandForce.com | |
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LARRY/KATHLEEN J.
Aug 6th, 2011 | |
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LIZA,KEN M.
Aug 5th, 2011 | |
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Deb and Eric were very responsive and took care of the service very well. - Review by DemandForce.com | |
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being upset and worried about what was wrong with my car wasnt fun how ever your company and employees made the process fast easy and informable hope i dont need care care again but if or when i do i would feel comfortable comming back there thank you - Review by DemandForce.com | |
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Anonymou S.
Aug 5th, 2011 | |
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I previously took my car to the dealership where I bought it and always felt that they were trying to provide me with service I did not need. Being a woman, I felt that they were taking advantage of me. Since going to Kirkwood Auto Center I feel much more confident that they are more honest and knowledgeable and plan on using them for all my auto needs. - Review by DemandForce.com | |
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Anonymou S.
Aug 5th, 2011 | |
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I have been bringing my cars/trucks to Kirkwood since 1998. I have also referred numerous friends, family, and coworkers. You can always count on timely, honest, and relaibel service from Kirkwood. - Review by DemandForce.com | |
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Anonymou S.
Aug 5th, 2011 | |
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Kirkwood Auto is consistently very good or better. - Review by DemandForce.com | |
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The service was courteous and prompt....as it has been for several years. I will miss your facility very much as I am moving out of state. - Review by DemandForce.com | |
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I was really impressed with the products and service that I received on August 2, 2011. At a previous appt. for an oil change I was advised to get new tires soon. I was quoted a price for various options. I did some price checking before my appt. with you. You were competitive, but not the best price. Then you sent me a coupon for $40.00 off 4 tires. That coupon and your professional service prompted me to buy the tires and other services from you. I am very satisfied. - Review by DemandForce.com | |
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Anonymou S.
Aug 3rd, 2011 | |
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Always feel like I'm being told the truth and that they try not to do unnecessary work. - Review by DemandForce.com | |
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Oil change and tire rotation done promptly and well. - Review by DemandForce.com | |
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Anonymou S.
Aug 2nd, 2011 | |
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Your staff is always terrific and your service is A-one. Deb in particular is always helpful and understanding as to my needs and time restraints. Your prices are very competitive and even your waiting room is comfortable. Recently I had to go to my car dealer for a recall repair and the difference between their service and yours made me appreciate you all even more! - Review by DemandForce.com | |
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My service advisor Brian was more than willing to go the extra mile to make sure I was happy with my new tire purchase. He even offered to order several tires that weren't in stock just so I could compare them in person. Their customer service is unmatched. - Review by DemandForce.com | |
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Anonymou S.
Aug 1st, 2011 | |
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My experience at kirkwood auto was better than any other experience i've had getting my car repaired - Review by DemandForce.com | |
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RICHARD S.
Jul 29th, 2011 | |
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Pleasant, efficient, and on time. Do what is appropriate and communicate with you - Review by DemandForce.com | |
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ANTHONY P.
Jul 28th, 2011 | |
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You guys really help provide peace of mind. I am so glad your team is always so proactive in keeping an eye on things that are about to go bad. You did a great job on our Hyundai Elantra and caught the fact that the battery was dying, some bulbs out, and transmission fluid a little low. Means so much to me when my daughter has to drive this car an hour each way to work. Thanks again. Sincerely, Anthony P. - Review by DemandForce.com | |
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SHANKARA G.
Jul 27th, 2011 | |
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Happy customer. I come back again until my car farts its last exhaust. - Review by DemandForce.com | |
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RICHARD Z.
Jul 27th, 2011 | |
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Helpful staff---completed ahead of schedule---no unforeseen expenses - Review by DemandForce.com | |
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DOUGLAS B.
Jul 26th, 2011 | |
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The Kirkwood Auto folks have always been the most caring, sharing, fair employees. Please consider them for your next automobile repair. - Review by DemandForce.com | |
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Every phase of the customer experience is excellent at Kirkwood Auto. I have never been less than completely satisfied. - Review by DemandForce.com | |
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Kirkwood was able to get the part which was supposed to be a 1-day special order the same day. Only problem was that when I got the car and was driving home and used the window, it went down fine, but in closing it went all the way up and came back down about 5 inches. That necessitated using the window lever twice. I was able to take the car in the next day and the regulator was reset. No problems thus far. - Review by DemandForce.com | |
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As always, service was excellent and staff friendly and competent. - Review by DemandForce.com | |
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Had oil change done. Got home parked in my driveway, came out later to find numerous oil spots on concrete driveway. Looked under the Hood, found drivers side of frame covered with oil as well as battery tray full of oil. Either tech. Let filter drain down engine or spilled oil while refilling engine. Nice mess as fan whipped oil all around.
Had to use engine cleaner to remove the oil from everywhere it was dripping from. Not Happy about spots in driveway. - Review by DemandForce.com | |
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Thought I needed brakes based on mileage and some noises. Scheduled service and was told I didn't need them yet. - Review by DemandForce.com | |
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FRANK/ANGE R.
Jul 22nd, 2011 | |
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great service and professionalism.My writer christopher was very knowledgeable - Review by DemandForce.com | |
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Anonymou S.
Jul 20th, 2011 | |
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Wonderful and timley service; everyone is friendly! - Review by DemandForce.com | |
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Nancy H ..
Jul 14th, 2011 | |
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very honest, dependable, accurate,trustworthy, courteus - Review by DemandForce.com | |
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As always, everyone involved was courteous and helpful, and everything worked out smoothly and on schedule. Many thanks! - Review by DemandForce.com | |
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My experience with my recent service was excellent. - Review by DemandForce.com | |
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Great experience--as usual. In and out quickly. I wouldn't ever even consider going anywhere else! - Review by DemandForce.com | |
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Did a nice job finding a slow leak (rust on something...) - Review by DemandForce.com | |
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You folks remain expensive but the work is quality and so I remain a satisfied customer...
Thanks - Review by DemandForce.com | |
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Brought my car in because it was acting "possessed". All lights on dash were coming on intermittently and car reamined running once keys were removed. The dealer had tried to repair in the past, but never located the actual source of the problem, despite a $3,000 bill. Kirkwood Auto had experienced this with a past customer, and knew what to look for. Along with Water Dr's they located 2 leaks that affected the electrical system, and were able to fix it! Their customer service and experience can't be beat!!! I highly recommend them for all repairs. - Review by DemandForce.com | |
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A dear friend of mine has been going for years and suggested I try Kirkwood, since my vehicles' warranties were expiring. I took her advice and was quite satisfied. The free Wi-fi was a plus, since I had settled in for a long wait with my iPad. However, I would recommend bringing your own coffee. - Review by DemandForce.com | |
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excellent service will return if any further need occur - Review by DemandForce.com | |
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very clean, very friendly facility. they are always courteous and explain exactly what needs to be done with the car and the reason for doing so. love the place. - Review by DemandForce.com | |
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I have been going to Kirkwood Auto Center for almost 20 years.I have never had a bad experience there!!
They have always given me options and advice on ways to save money.The Staff at Kirkwood Auto has always been very accommodating and they are always a pleasure to deal with..I always refer my friends to them. - Review by DemandForce.com | |
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got an appointment the afternoon before i dropped off the car--polite staff, called in timely fashion to update work and make recommendation, satisfied with work as always. - Review by DemandForce.com | |
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This is my second visit to KAC and it was as pleasant as the first. Employees are friendly and helpful, not condescending. Service was quick, courtesy shuttle arrived when promised. I will be back in another 5,0000 miles for my next oil change. (I didn't give 5 stars only because this is just my second visit. A few more good visits and they'll get the 5) - Review by DemandForce.com | |
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Anonymou S.
May 11th, 2011 | |
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I've been bringing my cars to Kirkwood Auto for over twenty years. The staff and techs may change, but the service has always been excellent. I don't put many miles on my car so I'm off any manufacturer's maintenance schedule. Kirkwood Auto makes sure my car is maintained to the highest standard. I depend on them and they deliver. - Review by DemandForce.com | |
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ELIZABETH T.
May 9th, 2011 | |
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I am proud to be a loyal customer to Kirkwood Auto Center. A+ service.
Thank you! - Review by DemandForce.com | |
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I have been going to Kirkwood Auto for a number of years. Their service is already excellent. - Review by DemandForce.com | |
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PHILLIP/GAIL D.
May 6th, 2011 | |
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Everything was fine except the cost to change a light bulb seems high ($11). - Review by DemandForce.com | |
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Dropped off my car the night before. Got a call at 7:40am to go over necessary repairs. Car was completed in plenty of time for me to pick it up at 4:30. Excellent service, reasonable prices, outstanding staff! - Review by DemandForce.com | |
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I am happy to do business with Kirkwood. I feel like I don't have to constantly second guess whether they are trying to sell me something that I don't need and the quality of the work they do is top rate. I was loyal to my dealer's service shop for years, but once I could not longer say the same about them I found a better alternative. - Review by DemandForce.com | |
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ARLENE/LEON T.
May 4th, 2011 | |
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Fast, courteous service. I assume all was completed as indicated. - Review by DemandForce.com | |
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I called and quickly got an appointment to have my brakes service. I was called to ensure that the date and time were right for me. On the day of my appointment I was called and the tech Chris, explained in detail waht the issue was and how much it would cost. I was called when the truck was done, and the vehicle drives just like new. Thanks again for the wonderful service. - Review by DemandForce.com | |
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I have been bringing my daughter's car here for a couple of years. They are always helpful, friendly and try to find a reasonably priced solution. - Review by DemandForce.com | |
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I always get the best and honest service at kirkwood auto that is why I been going there for over 20 years. Unless my car brakes down on the road this is where I go for all my work.. I have referred many people there for service also.. For quality and honest service this where you need to go. No BS and it is fixed the first time right so you dont have to keep taking it back.. What a wonderful team they have working there also. - Review by DemandForce.com | |
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My first visit to Kirkwood auto center was a very pleasant surprise. The waiting room and shop area were noticably clean and neat, the employees were friendly, the work was performed in a very timely manner, and the price was right. I will use them again in the future, and would recommend them to anyonewho wants good work at a fair price. - Review by DemandForce.com | |
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Anonymou S.
Apr 28th, 2011 | |
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Recently, our daughter called us to check for a possible appointment time as she travelled from Falls Church, VA to visit us in Wilmington. Lucky for her you had a spot and lucky for Kirkwood Auto and your past good workmanship you gained extra business. - Review by DemandForce.com | |
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Friendly, informative, efficient service. Very good experience. - Review by DemandForce.com | |
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Anonymou S.
Apr 27th, 2011 | |
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I went in to have some recommended work done on my 95 Taurus. When I checked in they said I did not have tohave it done that there was an error some how. I was pleased with that since I did not want a large bill. I had a leak of some kind. I also needed an oil change. They suggestednot doing the oil change, putting a dye in the system, driving around and come back at the end of the week. I appreciate there being honest with me and not doing the oil change, and then have to come back at a late date with the problem not solved and only getting worse. I feel they saved me money, which I find to be a huge reason why I continue to use them to work on my car. - Review by DemandForce.com | |
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Was pleased with the work done on the vehicle. Will most likely use their service again. - Review by DemandForce.com | |
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everyone is very nice and as usual their service is fantastic! - Review by DemandForce.com | |
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I have been going to this service center for 20 years for 99.% of my repairs. And never had to question if something was done that they said would be done. You guys are the best. - Review by DemandForce.com Feedback from Shop Owner:
Thank You Linda, we appreciate your loyal patronage over the 20 years. | |
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Anonymou S.
Apr 25th, 2011 | |
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Kirkwood Auto Center is bright, clean and has free wi-fi while you wait. The desk personal are extremely friendly and make you feel at home when arriving for an appointment. The mechanic who worked on my car came out and sat next down next to me in the waiting room to talk to me about my car. He was polite and straight forward - not condescending at all. That to me was most important. I am tired of being talked to condescending by mechanics because I am a young female, but not at Kirkwood Auto Center! - Review by DemandForce.com | |
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I CAN ALWAYS COUNT ON GETTING GREAT CUSTOMER SERVICE. EVERYONE IS FRIENDLY AND HELPFUL TO THE MAX. I REALLY APPRECIATE THE AWESOME RECORD KEEPING SYSTEM B/C WE CAN ALWAYS REVIEW WHAT'S BEEN DONE AND WHAT NEEDS TO BE DONE. TOP NOTCH MECHANICS. I AM A LOYAL ,SATISFIED CUSTOMER. - Review by DemandForce.com | |
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I have been a customer for many years and expect to remain one.
I keep coming back because I trust you and am pleased with your work weather it be scheduled service or an emergency repair. Keep up the good work. - Review by DemandForce.com | |
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Constance Jacob S.
Apr 21st, 2011 | |
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Great service. I live in Rock Hall, MD, so I have quite a drive. It is worth it to have car in good shape. Also, enjoy seeing my kids who live in Newark. - Review by DemandForce.com | |
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Service as usual was superb. Courteous, honest, and very skilled. - Review by DemandForce.com | |
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JIM/KAREN E.
Apr 20th, 2011 | |
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I was promptly served when I took myhusband's car in to Kirkwood for an oil change. The desk attendants were exceptionally polite and friendly and the service speedy. The lounge is comfortable, with plenty of reading material. By using my Royalty REwards certificates, I only owed a couple dollars! - Review by DemandForce.com | |
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Anonymou S.
Apr 20th, 2011 | |
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We've been going to Kirkwood Auto for years and have always been happy with the work, and the friendliness and competence of customer service. - Review by DemandForce.com | |
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I've been here a few times now, and I like the level of service they provide - friendly, prompt and thorough. However, they are dealer-level expensive. My latest visit confirmed - $450 for transmission flush, coolant/brake fluid change. It would've been half that at a number of other places. Because of time/convenience issues I let them do it, but I had to hold my nose when paying!
For this reason, I will likely be shopping elsewhere for my auto repair needs in the future. - Review by DemandForce.com Feedback from Shop Owner:
We appreciate your business and hope that you keep in mind that | |
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VENKATESH R.
Apr 20th, 2011 | |
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As usual front counter folks smiling and taking my joking around and explanation about work to be performed and helping me make an informed decision on job to be done and even good prevention down the road and seeing Norm come up front every now and then. - Review by DemandForce.com | |
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Despite my failing car, Kirkwood Auto Center is making it the best it can be. - Review by DemandForce.com | |
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Anonymou S.
Apr 16th, 2011 | |
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Called me with some additional problems and explained the pro's and con's of doing or not doing the work and the costs. - Review by DemandForce.com | |
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Anonymou S.
Apr 16th, 2011 | |
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Great job. I knew we needed brakes but was nice to know that backs were good enough that we didn't need to do anything and Kirkwood Auto was honest about it. Will be a repeat customer. - Review by DemandForce.com | |
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I have used your facilaty for many years. Each vist has always been very good. Would reccomend to anyone. - Review by DemandForce.com | |
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A pleasure as always. In and out quickly and without a hassle. Great crew on the desk !!!! - Review by DemandForce.com | |
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Anonymou S.
Apr 15th, 2011 | |
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We are always pleased with our experience with
Kirkwood. The staff is always friendly and
helpful. We appreciate their promptness and
efficiency. We have recommended Kirkwood to
others. - Review by DemandForce.com | |
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My husband and I have been taking our vehicles to Kirkwood Auto for many years now and have always received excellent service all around. The people that work there are the best. - Review by DemandForce.com | |
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Anonymou S.
Apr 15th, 2011 | |
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My blades were installed in 15 minutes and I was on my way. - Review by DemandForce.com | |
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the front person, I do not remember her name was awesome!!! - Review by DemandForce.com | |
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I have received nothing better than100% "SATISFACTION" FROM THE SERVICE,WORK,PROFESSIONALISM,TIME-GIVEN AND ACTUAL TIME WORKED ON THE TRUCK.The understanding,friendship,and professionalism that the employees constantly give me is beyond compare( to any and all other vehicle repair shops). I tell everyone(that doesn't have a vehicle under warranty) to go to your business-to get their vehicle(s) repaired.I am a "CERTIFIED SEARCH & RESCUE DIVER" soon to be with the "HOOK,CROOK AND LADDER FRIE DEPT."and I will spread this info to every professional business that I come in-contact with. Respectfully M.PAOLI - Review by DemandForce.com | |
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MICHAEL/MARY C.
Apr 13th, 2011 | |
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easy to schedule appts.explainn what needs to be done. - Review by DemandForce.com | |
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ROSEMARY/JOHN L.
Apr 13th, 2011 | |
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you guys always do a wonderful job. i was dissappointed you don't have the reward program anymore - Review by DemandForce.com Feedback from Shop Owner:
Due to some of the changes that they made to the rewards program, we were forced t drop out. All of our offers and coupons are now on our website at www.kirkwoodautocenter.com | |
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ROCHELLE R.
Apr 13th, 2011 | |
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My experience was exceptionally good, this time. Debbie is my favorite person. She always exceeds expectations. - Review by DemandForce.com | |
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After a horrible experience at another repair facility, I was amazed at how relaxing and enjoyable it was at Kirkwood. I almost can't wait to be back! It was nice to be told "this is what's wrong, and this is what we suggest to be done," rather than (at the other place I went) "Ooooh, it's gonna cost a lot more than $300!" Thanks, Kirkwood Auto Center! - Review by DemandForce.com | |
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kirkwood auto has done a good job on all my vehicles for over 20 years - Review by DemandForce.com | |
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Anonymou S.
Apr 12th, 2011 | |
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was not happy with service - Review by DemandForce.com Feedback from Shop Owner:
This vehicle came in with the shifter broken and we did out best | |
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We are completely impressed by the service and people at Kirkwood Auto! - Review by DemandForce.com | |
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I have referred Kirkwood Auto to my friends and family. - Review by DemandForce.com | |
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Service was done in a prompt and timely manner. - Review by DemandForce.com | |
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Anonymou S.
Apr 9th, 2011 | |
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Always courteous staff keeps me informed of all repair needs as they happen. - Review by DemandForce.com | |
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great people,good service, definitly will recommend you to others and continue to use them - Review by DemandForce.com | |
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Servicing one of our cars at KAC never strays from being the Best service anywhere. - Review by DemandForce.com | |
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Anonymou S.
Apr 8th, 2011 | |
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Prompt scheduling, clean facility, could be a bit faster with tire install - Review by DemandForce.com | |
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Service was professional and Debbie was very qualified and a pleasure to speak to. - Review by DemandForce.com | |
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AGNES/JAMES M.
Apr 8th, 2011 | |
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Debbie is a pure joy to deal with. She is very helpful and informative. - Review by DemandForce.com | |
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SUSAN/RICH A.
Apr 7th, 2011 | |
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Dropped my car off and waited and it was rather quick for what I had done. - Review by DemandForce.com | |
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I asked for an oil change in the middle of the afternoon and Kirkwood was able to fit me in without an appointment. very much appreciated. completed in about an hour. - Review by DemandForce.com | |
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Anonymou S.
Apr 6th, 2011 | |
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A very quick response when time was of the essence. - Review by DemandForce.com | |
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Great service, pleased that you give a heads-up on other issues, I'll be back. - Review by DemandForce.com | |
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Why do I have to write more than 5 words in my review? - Review by DemandForce.com | |
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Kirkwood auto serviced my car without a scheduled appointment with excellent care. - Review by DemandForce.com | |
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Anonymou S.
Apr 6th, 2011 | |
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I had a 7:30 apt for an oil change and tire rotation. I did not get out of there until 9:45. Everyone was very helpful and informative, nice waiting room but I thought the wait time was excessive. - Review by DemandForce.com Feedback from Shop Owner:
We apologized for the delay, but it was due to the the vehicle having multiple problems that were due to engine being replaced | |
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KEVIN/ANNE B.
Apr 5th, 2011 | |
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Honest reports.I like the new "receipt" with the description of all maintenance and the problem I reported and how it was adressed.That is helpful. - Review by DemandForce.com | |
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They are extremely honest and my car is running fantasticly - Review by DemandForce.com | |
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I came in for maintenance for my since i was going to be going on a long road trip. They did not try to sell me anything just told me honestly what was need now and long term. They even helped put my spare tire back under/on at no charge. I would reconnend their services to all my family and friends. - Review by DemandForce.com | |
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we always feel like everyone cares about our safety and we are getting honest feed back. we can trust these people to always be honest with us about the repairs on our cars. - Review by DemandForce.com | |
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Anonymou S.
Apr 3rd, 2011 | |
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EASY TO SCHEDULE AN APPOINTMENT AT MY CONVIENCE; WAS ABLE TO DROP MY CAR OFF AT NIGHT. I WAS CALLED PROMPTLY AND INFORMED OF THE PROBLEM WITH MY CAR, AS WELL AS OTHER SAFETY ISSUES. THE SERVICE WAS COMPLETE EVEN BEFORE MY REQUESTED TIME! I FEEL SAFE DRIVING MY CAR; I TOTALLY PUT MY TRUST IN KIRKWOOD AUTO CENTER!!!! - Review by DemandForce.com | |
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FRIENDLY ,COURTEOUS, PROFESSIONAL AND KNOWLEDGEABLE - Review by DemandForce.com | |
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Service was prompt and professional but it seems like I always recieve a coupon or faux check just after having repairs done and it cannot be applied to the service just performed. - Review by DemandForce.com | |
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JOE/LYNN S.
Apr 2nd, 2011 | |
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Very efficient and knowledgeable service personnel. Enjoy doing business there. - Review by DemandForce.com | |
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excellant, courteous, friendly very nice experience - Review by DemandForce.com | |
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Professional, excellent, friendly service. What more can a person
ask for. And, the price is right which is most important during these tough economical times. - Review by DemandForce.com | |
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RICHARD T.
Mar 31st, 2011 | |
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Courteous phone and reception personnel, great service review prior to work, speedy service and return as promised and a fair price for the work that was done. No pressure for additional work and no add ons to the job after getting the car in the shop. I will return as a repeat customer. - Review by DemandForce.com | |
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Anonymou S.
Mar 31st, 2011 | |
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All employees treat me very respectfully.
They explain the needs of my car in terms that I can understand.
I have never felt that I have been taken advantage of (poor grammar)
I recommend them to friends. - Review by DemandForce.com | |
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I was very impressed with the entire experience. My car as of this morning (the repair was made yesterday) is great. In case you didn't know, Kirkwood Auto has a shuttle service which solves a lot of headaches for the customer with only one driver or only one car in the family. The shuttle driver, Ray, is an excellent and very safe driver. My only negative comment would be with the troubleshooter/repair tech, he tried to tell me that Ford recommends that my titanium spark plugs needed to be replaced via a rather expensive job. I seemed to remember when I bought the car being told those plugs were good for 100,000 miles. So when I got home, I got out my owners manual and Ford recommends those plugs need to be changed at 100,000 miles, NOT the 65,000 miles as the tech said. Thankfully I didn't have him do that job. So make sure you're familar with what your cars manufacture recommends for things. But other than that, the work I did have them do was excellent. The staff where you pay, etc, was friendly, knowledgable. I'll be back the next time I need work done. - Review by DemandForce.com | |
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I have been using Kirkwood for a number of years and have rarely experience any negative issues. - Review by DemandForce.com | |
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Anonymou S.
Mar 30th, 2011 | |
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All work was completed as scheduled. Professional response to all concerns. - Review by DemandForce.com | |
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All work is satisfactory and I was able to easily work from the on-site work area. - Review by DemandForce.com | |
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Have dealt with them for years (20) and always been satified - Review by DemandForce.com | |
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Always prompt and courteous, only perform the work I wanted and got estimate for rest. - Review by DemandForce.com | |
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FELICIA G.
Mar 26th, 2011 | |
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Great place very friendly easy to understand work that needs to be done. - Review by DemandForce.com | |
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Norm Jones and his staff are always improving their business by keeping updated with the current technical changes in today's sophisticated cars. I've been a loyal customer for 30 years and I've seen firsthand Kirkwood Auto's growth. Their friendly service and expertise is simply the best! - Review by DemandForce.com Feedback from Shop Owner:
Thanks Steve, we appreciate your 30 years of supporting our business and most of all your friendship. | |
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Anonymou S.
Mar 25th, 2011 | |
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A new date/mileage sticker wasn't placed on the winshield.
Was told that the Rewards program has been discontinued and coupons in paper, value mailer, etc. are better. I disagree because coupons are only for specific services; i.e. oil change, tires, etc. Whereby if I have a new serpentine belt installed for $130 I get nothing with coupons but would accrue dollars with the Rewards program. - Review by DemandForce.com | |
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SHELDON A.
Mar 25th, 2011 | |
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I have always brought my car to Kirkwood Auto Center. I would not think of taking it any where else. Kirkwood Auto has become like extended family to us. We are treated with respect and they know their work. - Review by DemandForce.com | |
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Not only was I provided with great service on my car, the staff was helpful and informative! - Review by DemandForce.com | |
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I love Kirkwood Auto. The people are so friendly and I never feel like I'm getting ripped off. Plus, they have free wifi and a very comfortable waiting area. I've never had a bad experience! - Review by DemandForce.com | |
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Anonymou S.
Mar 25th, 2011 | |
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RICHARD P.
Mar 23rd, 2011 | |
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Anonymou S.
Mar 23rd, 2011 | |
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Appreciate the friendliness of everyone but more importantly having quality work done on my car. - Review by DemandForce.com | |
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GERALD/JANE B.
Mar 23rd, 2011 | |
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Excellent Service when we call and repairs are excellent, never have any complaints. - Review by DemandForce.com | |
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WILLIAM D.
Mar 22nd, 2011 | |
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Diagnosed and repaied an oxygen sensor detected by a check engine light. Very satisfied with the service experience. - Review by DemandForce.com | |
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