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Posted by Ann Antico on 09 October 2013 01:26 PM

“Finally, someone has designed a system that actually helps me provide BETTER SERVICE to my customers, all while making my job easier. Service Intelligence is customizable so that it tracks maintenance and makes recommendations the way I want it to. I love it! I have used CustomerLink, MechanicNet, and Mitchell1 CRM, to find out that I was sending my customers unnecessary recommendations, because the vehicle's service history was not being tracked. That is not how any shop gains a customer’s trust. Now, I just print a very professional looking Vehicle Service Report, present it to my customer at the counter, and show them exactly what their vehicle needs now, and what services are not due until a later date. This report is also sent to my customer’s email when the next service is due. This has proven to be successful in many ways, including a higher level of customer loyalty, and a substantial ARO increase. And, the SI Support Department can’t be beat! Service Intelligence is what I have been waiting for!"

Jason Hood, Owner – Cooper Fuel & Auto Repair, Bremerton, WA

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