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Knowledgebase : Troubleshooting
SYMPTOMS: Service Intelligence is missing data from records, is missing customers from the customer list, or is mismatching invoices between customers. ABOUT: A full load forces ServiceIntelligence to get new data from your shop management system by telling SICommunicator to drop the existing database and begin a new scrape from your shop management system. This almost always works as a temporary fix to remove data inconsistancies and reset the SI database to a working state. FIX: * First, fin...
SYMPTOMS: The installation freezes during the download of the "dotnetfx35.exe" executable file. ABOUT: During the SI installation, ServiceIntelligence will verify the installation of .Net Framework 3.5 on your machine. This Microsoft Published utility is used to render the windows in which SI presents information. If it is not found, it is automatically downloaded and installed through the SI Installer. In rare cases, the installer will hang indefinitely during the execution of the .Net Framework fi...
SYMPTOMS: Network activity between two machines within a network are blocked, throttled, or restricted. ABOUT: ServiceIntelligence designates a single machine as its' server machine. This machine is the one that processes the Management System data, synchronizes information betweem SI and the management data, contacts the SI remote servers for authorization to run, and controls the client machines on the network. The idea is to check network connectivity between the computer that is acting as a serv...
SYMPTOMS: Customer Page does not have the any of the "SI" button at the bottom of the Customer, Vehicle or Order page within Mitchell1 Manager. (Button text could be "Serv Intell", "SI Free", "SI STD" or "SI Pro") ABOUT: Service Intelligence has the ability to grow an SI button within the Mitchel Manager 5.9 and 6.4 (SE) systems. This creates a button which jumps from an active vehicle to the corresponding service intelligence page. This allows users to quickly jump to SI reports from the CUSTOMER,...
One of the common reasons this error happens is because the email address in Service Intelligence or in the cPanel dashboard has been changed in one of the locations and not the other. In order for Service Intelligence to work it uses that email field to ensure you are a registered user. If you change the email in one location, make sure you change it in the other. SYMPTOMS: ServiceIntelligence generates a "Get Registered" popup that prevents users from being able to access certain parts of the SI pro...
SYMPTOMS: The ServiceIntelligence application or host machine suffers from system wide slowdowns that affect the day to day usability of SI. ABOUT: Sometimes the server machine housing SI has active anti-virus programs that activly scan SQL databases for changes, since these files are large and constantly changing, they can be activly added back into the scanning wueue by some anti-virus applications. FIX: * Navigate to your Anti-virus file exclusion tool. Since this is unique for each anti-v...
ABOUT: With proper key word adjustments, SI predictive analytics delivers accuracy, compentence and relevance and fairness. That is worth working towards. And sometimes, getting reports supper accurate is a matter of weeding out errors or omissions. It should not take more than a couple of weeks if done right. SOLUTION: The solution is to check the Summary Report conclusions for accuracy by checking the groupings of services in the detailed report. STEP 1: * SEARCH VEHICLE: Enter the first or ...
Your customers can opt out of receiving text messages by replying to your texts with the word "STOP" This is required by law and there is no way to change this process. In some cases a customer may use the word "stop" in a reply like "please stop the work" and the system accidentally opts them out from receiving text messages from you. In order to have the customer opt back in to receive your text messages, simply have them reply to your text message, or text 313131 the message "TEXTOPTIN". If thi...