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When you exceed your customers' expectations, you deepen customer loyalty and create competitive advantage. In other words, we need to blow them away with a clearly superior customer-service experience. This is what we call your recognizable "Signature Service". The shops that use ServiceIntelligence ("SI") belong to the Aftermarket automotive service elite. Most SI users already own and/or operate the top shops in their respective markets. So the question is, "how do you improve a top shop?" The ea...
Set the next appointment for your customer with ServiceIntelligence. SI automatically calculates the next oil change date based on the actual vehicle usage for each individual customer. Set the appointment when the vehicle is being dropped off or when the vehicle is being picked up. We find that it is more consistent to set the appointment for the next oil change when the vehicle is dropped off, after explaining to your customer your the benefits of Managed Auto Care. As with all SI features, no data en...
The Summary Report has crucial information for our customer to make an informed puchasing decision at the point of sale. The Service Writer can assist the customer when reading the vehicle profile Summary report. Here we will discuss how to use the Vehicle Vitals box (in the upper right of the summary report) to gain important insight in to our customer's maintenance habits. The Vehicle Vitals box shows important information that does not require any interpretation, yet, it will assist us with the point...
ABOUT: The driving force behind the power of SI lies in it's unique ability to track individual services. When ServiceIntelligence is installed for the first time, all of the categores that SI can track come with the default intervals pre-assigned to each category. These intervals consist of atleast one of; Milleage or Time (in Months). Modifying these categories can be done at any time, and from any machine running ServiceIntelligence. SOLUTION: Inside of SI, click the 'POS Service Tracking' bar, f...
To get started with SI the first thing you should do when you finish with the install is customize and setup the program. To begin, open the ServiceIntelligence Application, and navigate to the EDITmenu from the topmost bar. From the dropdown menu, select EDIT SHOP INFORMATION and fill out the information on the screen. Please note that the formatting of items in their respective box is how SI will display each item. Shop Information: * General Information * Name * Address * Country * Phon...